This privacy policy aims to inform users of the www.hoteldesarts-aix.fr website about how their personal data may be collected, processed and protected.
1. Data Controller
Data Controller:
Hôtel des Arts
3 Rue de la Fonderie, 13100 Aix-en-Provence, France
E-mail: contact@hoteldesarts-aix.fr
Phone: +33 4 42 38 11 77
Represented by: SOMA Studio (technical service provider and website administrator)
E-mail: hello@somastudio.xyz
2. Data Collected
We only collect data strictly necessary to provide the services offered on the Site.
a) Via contact forms
First and last name
E-mail address
Phone number (optional)
Message content
This information is used solely to respond to your request and is never shared with third parties for commercial purposes.
b) Via audience analysis (Google Analytics)
We use Google Analytics 4 to understand visitor navigation on the Site.
The data collected is anonymized and does not allow personal identification of users.
Cookies placed: _ga, _gid, _gat
Retention period: 14 months maximum.
You can refuse these cookies at any time via the consent banner or by modifying your browser preferences.
c) Hosting and security
The site is hosted by Vercel Inc. (340 S Lemon Ave #4133, Walnut, CA 91789, United States). The database is hosted by Neon, Inc. on servers located in the European Union (Frankfurt, Germany).
Vercel and Neon adhere to the Data Privacy Framework (DPF) recognized by the European Commission, guaranteeing an adequate level of protection for data transfers between the EU and the United States.
3. Processing Purposes
Responding to contact or reservation requests
Providing administrative or commercial follow-up
Improving site navigation and measuring traffic
Ensuring security and proper technical operation of the site
No personal data is used for advertising purposes without explicit consent.
4. Legal Basis for Processing
In accordance with Article 6 of the GDPR:
Consent (contact form, analytical cookies)
Contract performance or pre-contractual measures (reservations)
Legitimate interest (security and site improvement)
5. Data Retention Period
Messages via contact form: 12 months after the last exchange
Analytical cookies: 14 months maximum
Technical data (logs): 1 year maximum
Customer data (reservations): according to hotel legal obligations (5 years max)
6. Data Recipients
Hôtel des Arts team (reception, management)
SOMA Studio (technical site maintenance)
Hosting and analytics providers (Vercel, Neon, Google Analytics)
No data is sold or shared with third parties for commercial purposes.
7. Your Rights
In accordance with the GDPR and the Data Protection Act, you have the following rights:
Right of access, rectification and erasure of your data
Right to object to processing
Right to restriction and data portability
Right to withdraw consent at any time
To exercise these rights, contact: contact@hoteldesarts-aix.fr
You can also file a complaint with the CNIL: https://www.cnil.fr
8. Cookies and Trackers
During your first visit, a banner informs you about the use of cookies. You can accept, refuse, or configure your preferences via the banner at any time.
9. Data Security
The site uses HTTPS (SSL) protocol to guarantee the confidentiality and integrity of exchanges. Data is stored on secure servers, regularly updated and protected against unauthorized access.
10. Data Transfer Outside the European Union
Some data may be transferred to the United States (via Vercel) under the Data Privacy Framework (DPF), guaranteeing an adequate level of protection recognized by the European Commission.
11. Policy Changes
Hôtel des Arts reserves the right to modify this policy at any time to ensure its compliance with current legislation.
12. Contact
For any questions regarding the privacy policy:
contact@hoteldesarts-aix.fr
Hôtel des Arts — 3 Rue de la Fonderie, 13100 Aix-en-Provence